Dynamic Government 365
Public E-Services
Enabling Government Agencies to automate and deploy multi-channel public services in just a matter of minutes instead of weeks.
Who is it for?
Every Government Organization.
The solution offers government organizations a platform to automate almost any e-service scenario they might have. As well as helping them to deploy these services to public consumers access through Websites or Mobile Applications.
The solution helps government organization as well to deliver the services via in-person communication in service centers, while maintaining the same process compliance.
Use Case
The solution help Government to automate and electronically deliver their services, while improving efficiency, reduce administrative burden, and enhance the overall citizen experience. By leveraging latest automation technologies, government organizations can provide more convenient and accessible services, while also reducing costs and increasing transparency and accountability.
- Managing & Automating a Single Service Catalog: DG365 | Public E-Services offers a unique ISO9001 compliant service catalog studio, which helps government organizations to maintain service process templates and blueprints to help automation guidance while maintaining compliance reference.
- Adopting DG365 | Digital Service Delivery platform: Providing a single point of access for all government services, allowing consumers to access services through a variety of channels, such as websites, mobile apps, and chatbots. This can help reduce administrative burden and streamline service delivery.
- Leveraging data and analytics: Data and analytics can provide valuable insights into consumer behavior and service usage patterns. By analyzing this data, government organizations can identify opportunities to improve service delivery and tailor services to better meet consumer needs.
Quick Links
Business Benifits
Solution Components
Features Heilights
Service Catalog Studio
Managing and automating a single service catalog is an essential aspect of providing efficient and effective public e-services. DG365 offers a unique service catalog studio that is ISO 9001 compliant and provides government organizations with a platform to maintain and manage service process templates and blueprints.
The service catalog studio allows government organizations to streamline their service delivery processes, automate routine tasks, and reduce the risk of errors. By maintaining service process templates, organizations can ensure consistency and quality in their service delivery, while also reducing the time and effort required to set up new services.
The catalog studio also provides automation guidance to government organizations, enabling them to automate their service processes and workflows with ease. This can help increase efficiency and reduce costs associated with manual processes. Additionally, the automation guidance offered by the catalog studio helps to ensure that government organizations remain compliant with relevant regulations and policies.
The service catalog studio is ISO 9001 compliant, which means that it meets the international quality management standards for service delivery. This ensures that government organizations can provide high-quality services to their customers while maintaining compliance with industry standards.
Overall, DG365's service catalog studio offers a comprehensive solution for managing and automating a single service catalog in a compliant and efficient manner. By leveraging this solution, government organizations can improve their service delivery processes, increase efficiency, and reduce costs while maintaining compliance with relevant regulations and policies.
Omni-Channel
Integrating DG365 | E-Services with contact center solutions and other communication channels can be highly beneficial for government organizations. It can help improve the efficiency and effectiveness of service delivery, while also enhancing the customer experience.
Government organizations can provide customers with a seamless experience across various channels, including phone, email, chat, and social media. This can help reduce wait times and improve the speed of service delivery. Additionally, by providing customers with multiple options for accessing services, organizations can increase customer satisfaction and reduce number of customer complaints.
Business Intlligence
Power BI is a business analytics tool which allows you to easily connect to data sources, create visuals and gain business intelligence quickly. It allows you to:
- Easily manipulate data and create visuals, such as charts, dashboards, maps and many more – so you can present your data in an easy-to-digest format.
- Use natural language to query data and get results.
- Overall, allowing you to easily analyze and make sense of complex data to enable continual improvement.
- Customizable Charts
- Personalized Dashboards
- Multi-Language Support
- Live Analysis for Live data with no delay time
- Drill down charting options for multiple factors
- Drill down data options for actual records
- Integrated security access with user permission
- Direct reminders of assigned activities or pending tasks
- Secured tunneling over SSL 128-Bit encryption
Technologies
